Support
Contact us
We answer every message. Email is best for billing, account and abuse matters; the messaging apps are best for quick setup help.
| General & sales | [email protected] |
|---|---|
| Support | [email protected] |
| Abuse reports | [email protected] |
We reply to email within one business day. Abuse reports are treated as urgent and are usually acted on within 24 hours — see our Acceptable Use Policy for what to include.
Messaging
| Telegram | |
|---|---|
| Viber |
These are the same accounts shown on the home page. For anything that needs a written record — billing, refunds or an abuse report — please use email.
Where we are
Data Point Cloud is registered in Hong Kong. Most of our customers are in Myanmar, and we answer in Burmese and English.
We are an online business and do not operate a walk-in office, so email and messaging are the only ways to reach us.
Support hours
10:30–23:30 Hong Kong time (UTC+8), seven days a week — that is 09:00–22:00 in Myanmar. Messages sent outside these hours are answered the next morning.